Customer Agreement

The staff at Lake Guntersville State Park Lodge would like to welcome you to our wonderful facility.  We look forward to the opportunity to serve you and your guests. 

Guarantees

We ask that you advise us of the final attendance numbers for your event three (3) business days prior to your function so we can make final arrangements.  This number is considered a guarantee and will be the number we will prepare for and cannot be reduced.

If your group has reserved a block of guest rooms, they will be held until 60 days prior to your group’s arrival.  At that time any rooms not reserved will be released back into inventory; although, we will still honor your group’s rate if rooms are available.  All lodging rooms should be reserved with customary first night’s deposit.  Cancelation of lodging must be made 72 hours prior to arrival to avoid penalty.

Download this business meetings brochure to help you with your planning process.

Services

Our sales staff will be happy to arrange for the rental of audio/visual equipment.  All audio/visual equipment is subject to a 4% rental tax.

Decorations such as centerpieces, flowers, furniture or linens may be provided by a third party vendor but they must be delivered the day of the event and picked up at the end of the day.  Lake Guntersville State Park Lodge is not responsible or liable for any such item if it is lost, damaged, or stolen.

All decorations, displays, and exhibits brought to the Lodge must be approved prior to arrival.  They must conform to State Code Fire Regulations and Lake Guntersville State Park Lodge policy.

Included in each room rental is one (1) room set-up, as outlined on the Banquet Event Order.  Requests for additional set-ups throughout your event must be made to the Banquet Manager by the on-site contact for the group.  At the discretion of the Banquet Manager, rooms may be re-set at a cost of $15 per hour, per staff member required to set the room.

Catering

All functions are subject to 8% sales tax.  In addition, all food and beverage function are also subject to a 20% service charge.  If your group is sales tax exempt, we are required to have a copy of your state sales tax exemption certificate on file.

Food and beverage prices are subject to change without notice. Click here for current menus and prices are available on our web site.  

Please be aware that no outside food and beverage are allowed into the meeting and banquet rooms.  This includes snacks, soft drinks, bottled water, alcoholic beverages, and all other food and beverages.  Wedding cakes are the only exception to this rule. In addition, due to current health regulations food may not be taken off the premises after it has been prepared and served.

                                                                                                                                               

Beverage Services

The Alabama Alcoholic Beverage Control Board regulates the sales and service of all alcoholic beverages.  The Responsible Vendor Program policy states that no alcoholic beverages may be brought into the Lodge for any function.  Also, as a supplier of alcoholic beverages, we encourage our patrons to drink responsibly and we will not serve alcoholic beverages to minors or to anyone who appears to be intoxicated.  Due to local laws, alcohol cannot be served on Sundays.

 

Banquet and Meeting Room Assignments

Banquet and meeting rooms are assigned in accordance with anticipated attendance.  Revisions in the attendance may necessitate reassignment to a more suitable room at the discretion of Lake Guntersville State Park Lodge.  Although we rarely have to move our groups, we do reserve the right to do so, if necessary.

 

Outdoor Functions

The Lodge reserves the right, in the event of inclement weather forecasts, to relocate the function indoors.  This decision can be made by management up to three (3) hours prior to the scheduled starting time.  Please note that refunds will not be issued due to inclement weather.

 

Banquet Event Orders (BEO’s)

Approximately 30 days prior to your event we will contact you for your menu selections, anticipated attendance, room setup details, times, etc.  Once we have collected this information we will email documents titled Banquet Event Orders or BEO’s for your review and signature.  BEO’s will be the agreement between you and Lake Guntersville State Park Lodge.  These BEO’s are distributed to our entire staff to assure that your event is a success. We ask that you carefully review each of the BEO’s before signing and returning them to us via email, fax, or standard mail.

Please make any changes and/or additions to your BEO’s or sales contracts by email or in writing rather than by telephone to ensure all communication is accurate.

 

Security Deposit

A security deposit is required when a signed contract is returned.  The security deposit will be the rental fee of each banquet room/space for every day reserved.  Security deposits are non-refundable if space is canceled within 6 months of the date of the event.  If canceled more than 6 months in advance, the security deposit is fully refundable.

 

Financial Arrangements

All functions are to be paid in advance unless a Direct Billing account has been established with Lake Guntersville State Park Lodge or a credit card is on file.  Direct Billing is available upon approval.  If approved, payment must be made within 30 days to avoid 1.5% finance charge per month.  Please note that any additional charges such as meeting and banquet needs will be billed accordingly, if not paid during your visit.  Cash, Visa, Master Card, Discover, American Express, and personal checks are also accepted.

 

If paying by check, cash, or credit card payment in full is due fourteen (14) days prior to the function.  All “add on” charges will be paid the day of event.

 

All charges for food and beverage services, audio/visual equipment rental, room rental fees, and other various charges will be applied to your master bill.  Lodging may be added to your master bill upon request.